FAQ

Why coconut wax?

We chose to produce our candles with an All Natural Coconut-Soy Wax Blend for many reasons. Coconut wax is a 100% renewable resource unlike Paraffin.  It burns longer and releases scent better than paraffin and soy wax blends. Nature is the whole reason we began this journey in the first place, we want to minimize our impact so others can continue to enjoy its wonders.

Can the jar be repurposed?

Yes. You can remove all wax from your jar using your oven. First preheat your oven to 200 degrees Fahrenheit. Then remove the label from your candle and  place it upside down on a pan covered with aluminum foil. Leave your candle in the oven for 15 minutes, or until all the wax has all drained. You can now reuse your jar for whatever you wish, upcycle it through our deposit program or simply recycle it!

 

ORDERS & CUSTOMER CARE

How long until I receive my candles?

We ship out all domestic orders within 24-48 business hours. Shipping thereafter takes 1-5 business days. You can expect your candles to arrive within a week. If any delay occurs, we will be sure to contact you.

How can I track my candles?

Once your order has been shipped, we will send you an email with tracking information for your candle. If you do not receive this email, please contact us at info@natureselementscandles.com and we will send it then.

Do you offer exchanges or returns?

Yes. Please see our Return & Exchange Policy for further details.

Can I send a candle as a gift?

Of course :). We will not include a sales receipt, and we can also add a handwritten note. You can tell us your note at checkout.

Do you ship internationally?

Not currently, stay posted as this is currently in the works!